Refund policy
Right of Withdrawal
Consumers have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period shall be 14 days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.
Exercise of the Right of Withdrawal
To exercise your right of withdrawal, you must inform us:
Perayil-CentroCart
Email: mycentrocart@gmail.com
by means of a clear statement (e.g. by email) of your decision to withdraw from this contract.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract.
We will use the same means of payment for this reimbursement as you used for the original transaction, unless expressly agreed otherwise with you.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
Return of Goods
You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract.
Return address:
Perayil-CentroCart
Geschwister-Scholl-Str. 3
91058 Erlangen
Germany
The deadline is met if you send back the goods before the period of 14 days has expired.
You shall bear the direct cost of returning the goods.
In the case of defective or incorrectly delivered goods, we will bear the cost of return shipping.
Loss of Value
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for:
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Goods made to the consumer’s specifications or clearly personalized
-
Sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
To:
Perayil-CentroCart
Geschwister-Scholl-Str. 3
91058 Erlangen
Germany
Email: mycentrocart@gmail.com
I hereby withdraw from the contract concluded by me for the purchase of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if notified on paper):
Date: